A checklist to review when picking your testimonial collection software.

Visit our testimonial collection software guide.

  1. User-friendly interface: Is it easy to use and navigate?

  2. Customization options: Can you customize the appearance and layout to match your brand?

  3. Ease of set-up: How much effort is required to get started?

  4. Integration with your website: Does it integrate easily with your existing website or do you need a developer?

  5. Automated follow-up: Does it allow for automated follow-up with customers for testimonials?

  6. Social media integration: Does it integrate with social media platforms like Facebook, Twitter, and LinkedIn?

  7. Mobile compatibility: Is it accessible and user-friendly on mobile devices?

  8. Data security: Does the software have strong data security measures in place?

  9. Analytics and reporting: Does it provide insight into the performance of your testimonials?

  10. NPS survey integration: Does it integrate with Net Promoter Score (NPS) surveys?

  11. User roles and permissions: Does it allow you to set up different user roles and permissions?

  12. Customer segmentation: Does it allow you to segment customers for targeted testimonial collection?

  13. Multilingual support: Does it support multiple languages for international customers?

  14. Collection method: Does it offer a variety of ways to collect testimonials (e.g. email, web form, phone call)?

  15. Import/export capabilities: Can you import and export testimonials to and from the software?

  16. Video testimonials: Does it support video testimonials?

  17. Testimonial management: Does it allow for easy management of testimonials (e.g. approval, rejection, editing)?

  18. Sharing options: Does it provide options for sharing testimonials on different platforms?

  19. User feedback: What do other users have to say about the software? Read reviews and testimonials.

  20. Support: Does the software have good customer support?

  21. Pricing: Is the pricing transparent and reasonable for your needs?

  22. Scalability: Will the software grow with your business and accommodate future needs?

  23. Custom branding: Can you add custom branding to the software?

  24. API access: Does the software offer API access for integration with other tools?

  25. Future updates and features: Does the software have a track record of regular updates and new features?